Privacy policy

Privacy Policy
Last updated: May 14, 2025

This Privacy Policy describes how My Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Our store is based in Australia, and this Privacy Policy is governed by the laws of New South Wales and the Privacy Act 1988 (Cth). By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details: name, address, phone number, email

  • Order details: billing/shipping information, payment confirmation

  • Account details: username, password, security questions

  • Customer support content (e.g., messages or support requests)

Information We Collect Automatically

  • Usage data: device type, IP address, browser type, network info

  • Analytics data collected through cookies and similar technologies

Information from Third Parties

  • Partners like Shopify or payment processors

  • Analytics, advertising, and support services

How We Use Your Personal Information

  • To provide and deliver services: Fulfilling orders, processing payments, managing accounts, handling returns, and providing support

  • Marketing and advertising: Sending promotional emails (with your consent) and tailoring advertising

  • Fraud prevention and security: Detecting and investigating misuse of the Services

  • Service improvement: Analysing trends and feedback to improve site performance and customer experience

Cookies

We use cookies and similar technologies to operate and improve our Site. For details on Shopify-related cookies, visit https://www.shopify.com/legal/cookies.

You can usually disable cookies in your browser settings, but this may impact functionality or performance of the Site.

How We Disclose Personal Information

We may disclose your personal information to the following recipients for the purposes described in this Privacy Policy:

  • Service providers (e.g., payment processors, fulfilment, support, and analytics providers)

  • Business and marketing partners (only with your consent)

  • Authorities or regulators when required by law

  • Affiliates or successors in the event of a business transition (e.g. sale or merger)

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Request corrections

  • Request deletion

  • Object to or restrict certain processing

  • Withdraw consent for marketing

  • Request data portability

  • Lodge complaints with a data protection authority

To exercise your rights or make a request, please contact us at the email below. We may require identity verification before fulfilling your request.

Security and Retention

We implement reasonable technical and organizational measures to protect your personal information. However, no system is completely secure. We retain your information only for as long as necessary to provide our services, meet legal requirements, or resolve disputes.

Children's Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect or process data from children. If you are a parent or guardian and believe we have collected information from your child, please contact us.

International Transfers

Your personal information may be transferred, stored, or processed outside of your country. If we transfer your data internationally, we will use appropriate safeguards to ensure your data remains protected under applicable law.

Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, you can contact us at: kango.png@gmail.com